Is your creative business held back by inefficient processes, unclear workflows, or challenges effectively managing talent?

 

I provide expert consultancy and interim leadership to diagnose operational bottlenecks and implement pragmatic solutions that enhance performance, improve efficiency, and ensure your operational framework supports creative success.

 

My approach focuses on delivering tangible results tailored to your unique environment.

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Workflow & Process Optimisation

• Problem: Experiencing project delays, inconsistent quality, or friction between teams? Are existing workflows cumbersome or outdated?

• Solution: I map, analyse, and redesign critical business processes from brief intake to final delivery. By implementing streamlined workflows and best practices, I help eliminate bottlenecks, improve collaboration, and increase overall throughput, ensuring smoother project execution.

  • Experience Highlight: Proven ability to build end-to-end operational workflows and processes from scratch to maximise efficiency.

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Performance Management & Reporting Systems

• Problem: Lack of visibility into team utilisation, project profitability, or overall operational performance? Struggling to make data-driven decisions?

• Solution: I design and implement bespoke performance management frameworks and reporting dashboards. These tools provide clear insights into key operational metrics (like utilisation, capacity, and project health), enabling better forecasting, resource allocation, and strategic decision-making.

  • Experience Highlight: Developed and maintained advanced reporting tools and workflow systems, managing the daily functionality of 300+ professionals.

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Resource Management & Planning

• Problem: Having difficulty forecasting resource needs, allocating the right talent effectively, or managing capacity across projects and teams?

• Solution: I establish robust resource management processes and tools to optimise talent deployment. This includes capacity planning, skill mapping, forecasting, and ensuring you have the right mix of internal and external resources to meet demand efficiently.

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Talent Operations & Engagement Frameworks

• Problem: Facing challenges managing a flexible workforce, ensuring compliant contractor engagement, or streamlining talent onboarding? Need clear policies for engaging external talent effectively?

• Solution: I develop and implement clear, compliant, and efficient frameworks for engaging and managing both permanent and contingent workforces. This includes designing onboarding processes, establishing clear engagement policies, advising on appropriate contract structures, and ensuring operational alignment with employment regulations to minimise risk and maximise talent effectiveness.

  • Experience Highlight: Created group-wide contractor engagement strategies and policies addressing complex regulatory requirements for significant budgets (£42m-£45m)

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In-House Agency Setup & Optimisation

• Problem: Considering bringing creative capabilities in-house or need to improve the performance of an existing internal agency?

• Solution: Drawing on experience setting up and running full-service on-site creative agencies, I provide strategic guidance and hands-on support for establishing or optimising your in-house creative operations, ensuring they deliver value and integrate seamlessly with the broader business.

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Ready to enhance your operational performance?

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Contact me today to discuss how these services can be tailored to your specific needs and drive success for your creative business.

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